Refund policy
What is the returns policy at ezzyroll.com?
Even though we are certain you'll adore our products, every order you place on www.ezzyroll.com is covered by a hassle-free 30-day money-back guarantee.This means that you have 30 days from the moment you get your items to return them to us for a full refund if you change your mind. All we ask is for the item to be delivered back to us undamaged and in the packing that it came in.
Will I have to pay to return an item?
In case you wish to return an item within the 30-day money-back guarantee period, you will be responsible for paying any returns postage costs you incur. If an item develops a fault within the warranty period, we will cover the cost of returning the item.
How do I return an item?
To return an unwanted item within the 30-day money-back guarantee period, please submit a returns form on our contact us pagehttps://www.ezzyroll.com/pages/contact. Upon receipt, we will issue you with a Return Merchandise Authorisation (RMA) number. We can organise a collection on your behalf (we will advise you of the costs prior to collection being arranged), or, alternatively, you are free to organise your own return once you have your RMA number.
When will I receive my refund?
Once the returned goods have been received back into our warehouse, we will process your refund or replacement within 10 working days. Please note,it can take 2-3 days for refunds to show up in your bank account. If you paid through credit card or PayPal, this can take longer.
We reserve the right to refuse an exchange or refund if the item[s] are returned non-saleable or damaged.
How will I be refunded?
We will refund you via the same method in which you paid.
All refunds will go back onto the same card / account used at the time of purchase. If you paid for your order using Klarna, we will notify Klarna once we’ve processed and accepted your return/refund. Klarna will then cancel any future scheduled payments, as well as refund any amount due.
What should I do if a fault emerges in my product?
Our 1-year warranty covers your luggage. For more information on what to do if a manufacturing defect establishes in your item during this time frame, please see our Warranty Policy.
Can I cancel my order?
Please get in touch with us right away if you want to cancel your order.We may cancel an order before it is given to the carrier, but we cannot guarantee that we will be able to. If the item(s) has already been dispatched, you will need to send the item back to us under our 28-day money-back guarantee.
What are the terms for returning things bought in-store?
Unwanted items
If you purchased your item from a store, please review the retailer's return policy and return the item within their specified time period.
Faulty items
If your item is faulty and was purchased in-store within the last 12 months, the warranty lies with the retailer during this period. Your suitcase, therefore, is to be returned to the store with your proof of purchase. If it is a manufacturing fault, they should be able to provide you with a replacement or refund.
If your product is faulty and was purchased more than 12 months ago, please review our warranty information and, if applicable, proceed to complete a warranty form on our contact us page with all relevant information and photography to start the claim process.